Video & social · Unboxing & demo videos

Product demo videos that answer the question before it’s asked.

We make product demo videos and unboxing videos for online stores with considered or giftable products. You or a creator film to our script and shot list; we edit the footage into first-look, unboxing and how-to-use videos with captions and product callouts. We don’t run studio shoots.

200+ clients served 500+ projects delivered

Free demo video brief review

Tell us about your product and the questions buyers ask. We reply with a plan within 2 workdays.

Three fields and you’re done. We look at what you have, say what we’d make and how, and check it against the problems we see most often:

  • Ten minutes of rambling
  • The wrong question
  • Hands out of frame
Chat on WhatsApp Prefer to talk first? Send us your brief on WhatsApp.

Your plan comes by email as a PDF. If you want to discuss going ahead after reading it, we’ll set up a video meeting. We use your details only for this review.

Fit

Who it’s for

  • Stores selling products that need setup, assembly, sizing or a how-to-use step
  • Giftable products (jewelry, beauty, gadgets, home) where the unboxing is part of the value
  • Brands whose support inbox answers the same “how do I…” question every week
  • Stores with high return rates from buyers who didn’t understand the product

Not the right fit if the product can’t be handled on a table or filmed on a phone, or if you want a presenter shot in a studio. Footage comes from you or a creator, filmed to our shot list.

Problems we fix

Why demo and unboxing videos don’t help.

  • 01

    Ten minutes of rambling

    A long unedited unboxing where the useful 40 seconds are buried.

  • 02

    The wrong question

    A feature tour when buyers actually want to know how to set it up.

  • 03

    Hands out of frame

    The key step happens off camera or too fast to follow.

  • 04

    No captions or callouts

    Viewers on mute can’t tell which button was pressed.

  • 05

    Packaging that disappoints

    An unboxing that shows the box isn’t what the brand promised.

  • 06

    Hidden on the site

    The demo sits on YouTube and never appears on the product page.

In 1:10 · animated

Before we change anything, we check five things.

A short animated walk-through of the first checks in our audit. No sound needed: everything is on screen, and the transcript is below.

What we check first in a demo or unboxing, an animated explainer of 1:10 with on-screen captions and controls to pause.

Read the transcript
  1. What we check first in a demo or unboxing Five checks on whether buyers learn what they came to learn.
  2. 1. Where are the useful 40 seconds? A long unedited unboxing buries the part buyers actually need. (Example video.)
  3. 2. What do buyers ask before buying? We read reviews and support emails to find the question the demo should answer. (Example support inbox.)
  4. 3. Can viewers follow every step? The key step happens off camera or too fast to follow. (Example demo.)
  5. 4. Does it work on mute? Viewers on mute can’t tell which button was pressed without captions and callouts. (Example demo.)
  6. 5. Is it on the product page? The demo sits on YouTube and never appears where people decide to buy. (Example store.)
  7. Then we fix them, in that order. Want this checked on your videos? The free growth audit covers all five, in writing.

Our approach

Product demo videos in five parts.

Part one is finding the question. Product demo videos earn their place by answering the questions that stall a purchase or cause a return: how it assembles, how it fits, how to clean it, what’s in the box, whether it works with what the buyer already owns. We read your support emails, reviews, returns reasons and pre-sale chats, list the questions by how often they appear, and give each one its own short video or a chapter in a longer one.

Part two is the script and shot list. Each of your product demo videos is written as numbered steps with the exact hand movement, the close-up needed and the on-screen label for each one. Unboxing videos follow the order the buyer will meet things: the outer box, the first reveal, each item in the box, the first touch. The shot list says the framing (top-down for assembly, side-on for fit), the light and the surface, with example frames.

Part three is filming, done by you or a creator. We don’t run studio or on-location shoots: we have no studio, camera crew or set. Live-action footage comes from you, filmed on a phone or camera to our shot list, or from creators we brief for the job. Most demos film well top-down on a phone mount with daylight, which we explain step by step in the shot list. For giftable products, a creator’s genuine first unboxing often beats a staged one; we brief the creator, agree usage rights in writing, and make sure any paid or gifted post is disclosed as the FTC’s Endorsement Guides require.

Part four is the edit. We cut each of your product demo videos to the steps that matter, add numbered callouts and arrows that point to the right button or part, slow down the fast moments, and burn in captions so the video works on mute. A how-to video usually runs 30 to 90 seconds per question; an unboxing for ads runs 15 to 30 seconds, with the reveal in the first 3. Longer setup videos get YouTube chapters, which YouTube’s chapters help explains are added through timestamps in the description.

Part five is putting product demo videos where the question is asked. On the product page, a demo belongs next to the specifications or the size guide it explains, loaded lazily so it doesn’t slow the page. In the order confirmation and delivery emails, a setup video cuts support tickets. On YouTube, a how-to video with a clear title catches the search “how to set up [product]”. Unboxing cuts go to Reels, TikTok and ads.

Accuracy comes first in product demo videos. A demo that shows a step wrongly creates the returns it was meant to prevent, so we check every step against your manual or your product team before the edit is final, and we show the product exactly as it arrives, including the packaging. If the packaging itself is weak on camera, we’ll tell you, because it’s cheaper to fix the insert card than to film around it.

Over time, your product demo videos become a library: one video per question, named and filed so your support team can paste the right link into a reply. When a product changes, we recut only the steps that changed, and we keep the shot list so the next product in the range is filmed the same way and the library looks consistent.

Product demo video topics come from support emails, reviews, returns reasons and pre-sale chats
Questions first.

How we use AI here

Where AI helps (and where it doesn’t).

  • Question mining

    AI groups support emails, reviews and returns reasons into the questions to answer; a person checks the grouping.

  • Editing and captions

    AI-assisted captions, translations and clean-up, so each demo ships quickly and works on mute.

Where it doesn’t help: showing the steps. We don’t simulate the product working with AI; every step on screen is the real product being handled.

What’s included

Deliverables, not promises.

  • Question list

    The questions that stall sales or cause returns, ranked by frequency.

  • Script and shot list

    Numbered steps, framing, light and example frames.

  • Creator option

    A briefed creator for genuine unboxings, rights agreed in writing.

  • Edited demos

    30 to 90 second how-to videos with numbered callouts and captions.

  • Unboxing cuts

    15 to 30 second versions for Reels, TikTok and ads.

  • Chapters and titles

    YouTube chapters and search-led titles for longer setup videos.

  • Placement plan

    Product page, emails and support replies for each video.

Unboxing videos and product demo videos: first look, unboxing, setup and care, with lengths
Four kinds of demo.

How we run it

Four steps, in this order.

Question first, then script, filming, edit and placement. Typical timing: the brief and script within 2 to 3 workdays, the first cut within 1 week, and final files within 2 workdays of your feedback.

  1. Step 1

    Questions

    From support, reviews and returns.

  2. Step 2

    Script

    Numbered steps and a shot list.

  3. Step 3

    Film and edit

    You or a creator film; we edit.

  4. Step 4

    Place

    Product page, emails, YouTube.

Four steps of product demo video production: questions, script, film and edit, place
Question, script, film, place.

Pricing

Starting prices, in US dollars.

The brief review is free. Product demo videos start at these prices, and your exact cost is fixed in writing before any work begins.

  • Free demo video brief review

    Free no obligation

    Tell us about your product and the questions buyers ask. You get a written plan for your product demo videos and a fixed quote before any paid work.

    Get my free review
  • After the brief review

    Demo video

    From $300 one-off, per video

    One product demo or how-to video.

    • Question list
    • Script and shot list
    • Creator option
    • Edited demos
    Start with the free review
  • Monthly demo videos

    From $800 monthly

    An agreed number of product demo videos each month.

    • An agreed set of demo and unboxing videos per product
    • Script, shot list and caption files for each video
    • Cuts for the product page, emails, YouTube and social
    • A named library your support team can link to
    Ask about this option

All prices are starting prices in US dollars. Product demo videos beyond these options are quoted after the review.

Per project

What you get with each project

  • An agreed set of demo and unboxing videos per product
  • Script, shot list and caption files for each video
  • Cuts for the product page, emails, YouTube and social
  • A named library your support team can link to

Two revision rounds are included, and a demo video set is typically delivered within 1 to 2 weeks of filming.

Pricing

How pricing works

We quote after a short audit, once we’ve seen the account or the store, so the number is based on the real work. Each project is a fixed one-off cost, agreed before work starts: from $300 per video.

Start with the free audit to get a quote for your store.

By industry

What changes for your category.

  • Jewelry

    For jewelry, the unboxing is the gift: the box, the pouch, the first look under light, plus a short sizing or clasp demo.

  • Fashion & apparel

    For fashion, demo videos show fit, fabric stretch and care, and an unboxing shows the packaging gift buyers will hand over.

  • Luxury & high-ticket

    For luxury and high-ticket items, an unhurried unboxing and a care or authentication demo justify the price and calm the buyer.

Sources

The documentation we work from.

Platform rules change. These are the official pages we check the work against, so you can check it too.

FAQ

Straight answers.

Can’t find yours? Ask on WhatsApp or by email and we’ll answer it.

What is a product demo video?

A short video that shows how a product works or how to use it, step by step, so buyers understand it before ordering and after it arrives.

How long should a product demo video be?

About 30 to 90 seconds per question. Longer setup videos are fine on YouTube when they’re split into chapters.

Do unboxing videos help sales?

For giftable and premium products they often do, because the packaging is part of what the buyer pays for. We test unboxing cuts as ads to find out.

Who films the demo?

You or a creator, on a phone, to our script and shot list. We don’t run studio or on-location shoots; we edit the footage.

Where should demo videos go?

On the product page next to the details they explain, in order and delivery emails, on YouTube for how-to searches, and in short cuts for social.

Can demo videos reduce returns?

They can, when returns come from buyers misunderstanding size, setup or use. We pick topics from your returns reasons for that reason.

Can a creator do the unboxing?

Yes. A briefed creator’s genuine first unboxing often works well; we agree usage rights in writing and make sure paid or gifted posts are disclosed.

Related guides

Read before you decide.

All Buying guides guides

Free growth audit

Find out what’s holding your store back.

Tell us about your store. We’ll review your tracking, campaigns and SEO and send you a written audit with the top fixes, ranked by impact.

  • Written audit as a PDF, delivered within 2 workdays (see a sample)
  • A video meeting to go through it, if you want to discuss next steps
  • Free and no obligation
  • Read-only access or screenshots are enough

Free audit
Chat on WhatsApp